ananaea

DERTOUR Hotels & Resorts GmbH
Humboldtstr. 140 - 144
51149 Cologne

www.ananea.com

Register court: Cologne Local Court
Register number: HRB 51388
Sales tax ID according to § 27 a sales tax law: 215 / 5940 / 4997

Managing Director:
Dr Ingo Burmester, Max-Peter Droll, Christian Grage, Karl J. Pojer

Responsible for content according to §55 RStV
Christian Grage

Disclaimer
Despite careful control of the content, we accept no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

 

Our offers can be booked online worldwide.

Delivery of the travel documents for package holidays only to addresses in the following countries: Belgium, Germany, Denmark, France, Great Britain, Italy, Luxembourg, the Netherlands, Austria, Poland, Switzerland and the Czech Republic.

With the exception of Austria and Switzerland, payments from the above-mentioned foreign countries are for package holidays only possible by credit card.

With regard to the Consumer Dispute Resolution Act, the Agent points out that the Agent does not participate in voluntary consumer dispute resolution. If a consumer dispute resolution becomes mandatory for the Agent after the printing of these Terms and Conditions for the procurement of travel services, the Agent shall inform the consumer of this in an appropriate form.

The agent refers to the European online dispute resolution platform http://ec.europa.eu/consumers/odr for all contracts for package holidays concluded in electronic legal transactions.

Compliance protects the company and its employees

Compliance means adhering to legal regulations and internal company standards of behaviour. The aim of compliance regulations is to protect employees and the company from harm. They form the basis of our daily actions and apply to all employees, including managers and managing directors.

Our employees are continuously informed about our compliance regulations and receive personal counselling on request. Information from employees or outsiders about possible misconduct, possible violations of the law or criminal offences such as corruption is examined with great care and treated confidentially. You can reach the DERTOUR Group compliance team at by e-mail here.

Behavioural principles for respectful cooperation

Our principles of behaviour are characterised by integrity and loyalty: We abide by the law, compete fairly and are a reliable partner for our customers and business partners. As the tourism division of REWE Group, the Group's standards of behaviour are decisive for us. These are set out in the REWE Group Code of Conduct and are equally binding for the DERTOUR Group. The Code of Conduct contains principles for our behaviour in business transactions and in our dealings with one another. It provides us with orientation and is at the same time an obligation for all those who work on behalf of REWE Group.

More information on compliance and the REWE Group Code of Conduct you can find here.

The REWE Group Hintbox

With the Hintbox it is particularly easy to submit compliance notices - and also anonymous on request. The new tool also enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group.

However, people who wish to submit compliance reports without using the digital tool can continue to contact the REWE Group's "Ombudsman".

To the REWE Group Hintbox

Ombudsman of the REWE Group

REWE Group has appointed the Munich-based lawyer Richard Rill as an external ombudsman. Employees, customers and business partners of REWE Group and DERTOUR Group can contact him personally and anonymously if they wish to submit a compliance report or are looking for a neutral contact person who is obliged to maintain confidentiality. The service is free of charge for the whistleblower and can be contacted in German and English.

 

Ombudsperson of the REWE Group:

Richard Rill
Altheimer Eck 13/II
80331 Munich
Germany

e-mail: REWE-Group-Ombudsperson@rae13.de

Phone: +49 89 2366790

Complaints about human rights or environmental risks or breaches of duty

Our complaints procedure for the Supply Chain Due Diligence Act (LkSG) guarantees a trustworthy and transparent approach to dealing with complaints about violations of human rights or environmental obligations. Suspected cases of e.g. forced labour, child labour, discrimination or the harmful contamination of soil, water and air as well as harmful noise emissions and excessive water consumption that are related to the DERTOUR Group can be reported. Complaints can be submitted digitally by employees and external parties via the DERTOUR Group complaints channel as part of the REWE Group. also anonymous on request.

Customer complaints, for example about the quality of DERTOUR Group products and services, are not considered complaints about human rights or environmental risks or breaches of duty. For this, please contact the customer service departments and hotlines.

We expressly encourage employees and external parties to inform us of any suspected human rights or environmental risks or breaches of duty. Whistleblowers must not suffer any disadvantages as a result of submitting complaints in a professional context. The complaints procedure follows a defined process, which is also described in the Rules of procedure  is recorded. Impartial action is guaranteed at all times, the parties involved in the proceedings are not bound by instructions and are obliged to maintain confidentiality.

Report a human rights or environmental violation

The average monthly number of active users of our service within the meaning of the Digital Services Act (DSA) is 39,662.

Central contact point for the authorities of the Member States, the European Commission and the body referred to in Art. 11 DSA: behoerdenkontakt.dsa@dertouristik-hotels.com. Communication can be sent in German or English.

Users who are affected by decisions of the internal complaints management system (pursuant to Art. 20 DSA) have the right to choose a certified out-of-court dispute resolution body to resolve disputes in connection with these decisions. This also applies to complaints that have not been resolved by means of the internal complaints management system.

CONTACT FORM FOR REPORTING POSSIBLE ILLEGAL CONTENT

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